Conflict management, often referred to as conflict resolution, is something that affects every industry, culture and business on a global scale. Having a high level of conflict management training is a skill that can be applied to many varied professions. These include the more obvious – such as police work, mediation and counseling, but also indirectly in almost every other work situation you care to think of. So if you have the ability to distance yourself from sometimes very personal and heated situations, along with the temperament to deliver calm and helpful advice without allowing yourself to become personally involved, then conflict resolution training could provide you with some outstanding skills that will be welcomed and sought after by any industry you care to think of.

What’s it all about?
Conflict resolution training is about learning the necessary skills to diffuse what are sometimes very difficult situations. Human emotions are a complex thing, and when these become involved then the occurrence of conflict is a very real, and sometimes irrational, possibility. Training in this field is about both learning the theoretical skills necessary to help the situation, along with putting these into practice. You’ll learn not only negotiation and mediation skills, but the psychology of conflict and the three stages involved in coming to a resolution. These are the reasons or origins of the dispute, mediation and negotiation to explore possible solutions, followed by the peacemaking stage. Other skills you can expect to learn are non-verbal communication techniques, intergroup relations, philosophy and various necessary legalities.

What will I learn?
Of course, all institutions have a personal method of delivering their own syllabus, but you can expect your conflict management training to cover the following:

  • Human communication and group interactions.
  • Body language and non-verbal communication.
  • Legalistic methods of violence.
  • Psychological aspects of intergroup relations.
  • Methods of alternative dispute resolution.
  • The role of religion in conflict.
  • Multi-party negotiation and third-party intervention.

How will I learn?
By the very nature of the course your conflict management training will involve both theoretical and practical work. You can expect a large amount of role play, along with in-depth study into the reasons behind various human behaviors. You may also find that your course offers the opportunity to study related subjects such as theology, philosophy and sociology whilst training. Assessments are usually a combination of examinations and coursework, along with tutor assessments of various practical aspects.

After gaining my degree, what options are open to me for employment?
Conflict management training is highly regarded in almost every industry you can think of. The skills taught can lead to careers within the more obvious choices such as the police force, social work or counseling. However, conflict resolution provides you with attributes that are extremely well suited to employment paths within industries such as education, litigation, business negotiation, public policy and corporate contracting to name but a few. Because the education is both intensive and in-depth, you’ll find that any potential employers are likely to be extremely interested at what your conflict resolution skills can bring to their particular workplace.

One thing that no-one can fail to realize in this current employment climate is how tough it is to find, secure and then hold down your ideal career option. That’s why it’s essential that you do everything within your power to make yourself stand out from the crowd. Every job advertised is overwhelmed by a sea of resumes, and by getting the very best qualifications possible you can do your utmost to ensure that you stand out amongst them. A conflict management qualification is a diverse and exciting way to show that your skill set marks you out from the crowd. Add to this the fact that it’s a diverse qualification that can be applied to many different career choices, and it starts to become a very attractive option indeed.